We are always happy to help, and that includes when it comes to returning goods. On the rare occasion you are not satisfied with your Maker&Son piece(s), our policy is to accept their return within 14 days of receipt. However, we hope you understand that we cannot accept returns of any pieces made with Customer’s Own Material. Please refer to our Terms and Conditions, where our Returns Policy under Section 6 is provided in detail. Please send all queries by email to enquiries@makerandson.com.

We offer a variety of ways to purchase Maker&Son luxury furniture. 

50% Deposit - After your initial upfront 50% deposit, our Sales Fulfillment Team will be in touch to take the final 50% payment one week before delivery. 

Full Payment Option - If you opt to pay in full, the balance will be due before delivering your handmade furniture. Our delivery partner will be in touch one week before the completion of production to arrange a suitable date for delivery. We accept all major credit cards as well as Google Pay.

When you order from Maker&Son, you're investing in an entirely natural and locally made product designed to be enjoyed and shared from one generation to the next. Once we receive your order, the process of individually making your piece begins. Each sofa, armchair, and loveseat is handmade with our carefully selected local manufacturing partner over a 24 week period. Can't wait for comfort? When you order from our Maker&Son Now collection, you could receive your new piece in as little as 4 weeks. These items offer the comfort and craft you love but without the wait.

At Maker&Son, we put customers at the very heart of what we do. We strive to make our customers feel comfortable and pride ourselves on our premium products, excellent service, and friendly, genuine support. The measure of our success is customer satisfaction, and we are incredibly grateful to those who take the time to review their experiences with us.