Delivery to the Contiguous 48 States of the United States of America:
We deliver to all locations within the contiguous 48 states. You will be notified when your Products are available for delivery. For information if you live outside of the 48 States can be found below.
The charges will vary, but will be [estimated][quoted] when you place your order. We reserve the right to require proof of identification from you when making a delivery to you. We use a two man crew for delivery. Our quoted delivery charges do not include the cost of removing doors, windows, other fixtures or the use of hoists. These services may be available for an extra charge.
Our delivery partner will contact you to arrange a delivery date. They will provide an estimated delivery time slot approximately 48 hours before delivery, once the delivery route has been planned. If you cancel the delivery later than 9AM EST two days before your delivery date or if you are not available to accept the delivery when our delivery partner arrives at your address within the agreed time slot, we reserve the right to charge you for the cost of the redelivery in addition to any delivery charge already paid. The redelivery payment will be due before re-delivery takes place.
Time of delivery is not guaranteed but rather is a good faith estimate. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.
Please note that neither we nor the delivery company will be held liable for any accidental damage to your property or person, however caused.
Our nominated delivery partner will endeavor to deliver the purchased goods to you within 10 days of them arriving in their warehouse. Failure for you to accept delivery of these items within 10 working days will result in us having the right to charge you a storage fee of fifty US dollars per week. This payment is incurred every seven days. Should you not wish to pay this we reserve the right to cancel your order and refund you accordingly, unless product is of bespoke design. In this case, no refund will be granted.
We will endeavor to deliver to a room of your choice. The room must be accessible to two delivery people either on the ground floor or via suitable stairs or an elevator and without the need for mechanical lifting equipment. Delivery is always subject to the health and safety of the delivery personnel including manual handling guidelines and regulations as laid down by the US Department of Labor (https://www.dol.gov/general/topic/safety-health).
At the time of delivery the Products will usually be unpacked and assembled. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery.
You are responsible for checking the condition of the Products delivered and must highlight any issues upon receipt with the delivery carrier. The delivery carrier will direct all queries at this stage to us and we will agree to a means of rectifying the issues that are presented at this time. A photograph will also be taken of the furniture and used as a record of safe delivery.
Delivery outside the Contiguous 48 states
For deliveries of items to any non-contiguous United States addresses, our delivery charges are for delivering to the nearest mainland port. It will be your responsibility to arrange transport thereon. We can supply quotations for delivery to your desired address prior to delivery for your approval. The transportation of your Products from the nearest mainland port to your address will be your sole responsibility and at your sole cost. If requested, we will be happy to recommend third party providers of delivery services to you.