We aim to ensure that the excitement of ordering Maker&Son furniture becomes the thrill of delivery, followed by the pleasure of ownership. Helpful, above-and-beyond, pride in ownership and no quibbles are more than just words to us. Learn more by reading our policies here.
When the time comes for delivery of your Maker&Son furniture, we give as much care and attention to the arrival of your pieces, as went into the making of them. Our trusted delivery partners organise timing with you, and when they arrive, they carefully carry the items to the right room* and assemble as needed**. They will remove all packaging, and take it away with them for recycling when they leave.
We have standard delivery fees for various zones across the US. When you place your order, we’ll discuss any specific requirements and confirm costs at that stage. We are able to remove old furniture for you, but please let us know at the time of ordering so we can provide an estimate then.
Once your piece(s) are available, you will be contacted to arrange a date for delivery. Usually about 24 hours before delivery, you’ll be notified of a time slot, once the delivery route has been planned. You are required to take delivery on the agreed date. Unfortunately, if you (a) cancel the delivery later than 8am 2 days prior to your delivery date or (b) are not available to accept the delivery when it arrives, you may be charged redelivery fees as well as storage charges in addition to the original delivery fee. It’s quite important to pay attention to this, and to know that all payments will be due before eventual redelivery.
*Of course, our delivery partner will reasonably endeavour to deliver items to the room of your choice. However the room must be accessible to two delivery people, either on the ground floor or via suitable stairs / elevator, and without the need for mechanical lifting equipment. If you see any potential issues with delivery due to access, please raise them at the point of order.
**Please understand that it is your responsibility to check the condition of the piece(s) delivered and to highlight any issues upon receipt with our delivery partner.
Maker&Son are pleased to provide a thirty (30) year limited warranty on our Song range, including all Chair, Sofa and Corner Sofa frames. Here are some fine details about how our guarantee works, but we also invite you to review our Terms and Conditions for absolute certainty.
While your Song frame is under warranty, we will repair or replace any part of it that is defective in material or workmanship. The decision to repair or replace a piece will be made at the discretion of Maker&Son.
Coil spring inserts are warranted against defects in materials and workmanship for a period of two (2) years.
Feather and Down Cushions: Feather and Down Cushions are warranted against defects in materials and workmanship for a period of three (3) years.
Fabric Coverings: Fabric coverings, other than Customer’s Own Material, are warranted for one (1) year against manufacturing defects, seam slippage, pilling (unless pilling is a natural characteristic), shrinkage, and nap loss.
For the first five (5) years after your purchase, Maker&Son will be responsible for the delivery cost of defective furniture residing the United Kingdom to and from our manufacturer. Starting Year Six (6) and continuing for the duration of the warranty, you will be responsible for the delivery cost of the furniture to and from the manufacturer. For those outside the United Kingdom, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused.
This warranty does not cover fabric fading caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light or extreme heat. Use of any aftermarket soil or leather protector not approved by Maker&Son in writing will void this warranty. Colorfastness and durability of Fabric Covering are also excluded from the warranty.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft, or accidental damage or loss caused by a third party
Limitations and Exclusions - For those outside the contiguous United Kingdom, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused. This warranty only covers new furniture. New furniture is furniture purchased new from Maker&Son by the original purchaser. It excludes all furniture sold by an unauthorised Retailer, floor samples or furniture sold as “AS IS”.
Proof of Purchase and Warranty Start date: To make a warranty claim you must have the original purchase receipt or a copy thereof. This warranty commences on the date of delivery.
To initiate a warranty claim, a return, or report a product damaged in transit, please contact us at NYC@makerandson.com
Please note that our 30 year frame guarantees cover only Song Chairs, Sofas and Corner Sofas. Beds and other furniture ranges are excluded. For further information and detail please read our Terms & Conditions.
Unfortunately, the best laid plans sometimes go awry. In the event that you are not satisfied with your Maker&Son piece(s), we offer a no quibble return policy assuming you return your goods within 14 days of receipt.
Notice that we cannot, however, accept returns of any Bespoke or custom made products either before or after delivery. We generally put Bespoke orders into production within 24 hours of receipt of order, so any changes may occur additional fees, and return of Bespoke designs is just simply not possible.
Should you wish to return your product, there will be fees associated with collection, unless there was a fault with manufacturing. Ordinarily, the fees are no greater than those of delivery. However, you may organise delivery of return under the premise that Maker&Son takes no responsibility for damage during shipping.
In any instance, please refer to section 6 of our Terms & Conditions, where our Returns Policy is provided in detail. Please contact us at NYC@makerandson.com if you wish to return anything, or have any queries about our policies.
We are always happy to help.