On behalf of the entire Maker&Son family, our primary concern is the health of you, our customers, our manufacturers and our customer service teams across the US, the UK and Australia.
We are a family business, and we remain committed to building and delivering beautiful pieces to last a lifetime. Thank you for being a part of our community.
Please continue to read to learn about:
(FAQs) Answers to questions we are hearing
Precautions we are taking during this time of global difficulty
We are doing our very best to reduce any risks of spreading Coronavirus, keeping our team and our customers safe.
FREQUENTLY ASKED QUESTIONS
Q: CAN I STILL PLACE AN ORDER?
Yes, you may. Our Sales, Customer Service and Production teams continue to receive new orders. However, our lead times may vary. Our teams can be reached by email, phone, Whatsapp, Facebook Messenger, Instagram private messaging, as well as the Chat feature on our websites. Here are the quickest ways to contact us:
(USA) NYC@makerandson.com (917) 522 4990
(AUS/NZ) firstname.lastname@example.org +61 (0) 452 549 307
(UK) email@example.com 0800 0246 100
Q: ARE YOUR SHOWHOMES OPEN? CAN I BOOK A VISIT WITH A MOBILE SHOWROOM?
Yes, please get in touch with us.
Unfortunately, our teams are currently unable to bring one of our wonderful Mobile Showrooms to your home. However, please do get in touch with us, and we can keep your details close at hand, so we can schedule a visit as soon as it is safe to do so again.
Q: IF I PLACE AN ORDER, HOW LONG WILL IT TAKE UNTIL DELIVERY?
Currently, we have delays in production, so we suggest to plan on 8-12 weeks.
Please do ask us about pieces or fabrics or colours that we may be able to access slightly quicker. (Note that Bespoke Orders need about 10-12 weeks, but again, we can explore options with you to potentially reduce this time period.) All of our furniture is made to order, however, we are aware that families are spending a lot of cosy time together, and so, we are doing our utmost to find quicker ways to help you sink into your own Maker&Son furniture.
Q: IF I’VE ALREADY PLACE AN ORDER, HOW CAN I BE SURE IT WILL ARRIVE AS PLANNED?
We are committed to delivering as planned, and will communicate at every stage of the production process, to keep you informed of progress. You are always welcome to reach out to us, via NYC@makerandson.com, or directly with your Sales Consultant. We are happy to hear from you and happy to work together to get your furniture into your home as soon as possible in these difficult, yet exceptionally cosy times.
Q: WHAT IF I’M SELF-ISOLATING, HOW CAN I BE SURE MY FURNITURE WILL ARRIVE AS PLANNED?
We continue to provide our ‘White Glove’ full service delivery, including set-up and assembly in the room of your choice, and removal of all packaging. However, if you’re self-isolating and cannot welcome us into your home then contact us, and we’ll be happy to make arrangements for storage, free of charge, until you’re accepting visitors again.
PRECAUTIONS WE ARE TAKING DURING THIS TIME
Our delivery teams put health and safety first. All teams will wash hands and/or use hand sanitiser before any visit or delivery. They are using sanitising wipes for use on all shared surfaces, as well as wearing clean gloves in customers’ homes. We are happy to discuss any concerns that you have, and adapt accordingly.
Our teams remain committed, and are working from home or in small groups in their family-owned workshops. We are all as connected as ever, and continue to work together (remotely) to process, produce and deliver as planned. When and if our colleagues need to self-isolate, we are continuing to message them and try to keep everyone’s spirits up while we continue doing what we love.
"We're from a big family and we wanted to create furniture for our home that would be as comfy as nestling into a bed of pillows and still cope with the practicalities of everyday life…
no matter what life throws at us”